We are seeking a Retail Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
About JVC Joint Venture:
JVC is an in-store marketing company that represents the leaders in home entertainment inside the largest retailers in the world. We are passionate about delivering quality and results. We value teamwork within our agency and strive for good partnerships across all platforms.
With aggressive growth, expansion plans and ambitious goals, JVC Joint Ventures, leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At JVC Joint Ventures our commitment to teamwork helps them accomplish every goal set.
Location/Region: Johnson City, TN (US)