Responsible for supervision of salespersons, service and operations performance of a store personally or through subordinate supervisors; maintaining a high level of customer service and ensuring maximum sales and profitability through merchandise, inventory, expense and loss control. The store manager will also be responsible for implementing field-level marketing initiatives and ensuring compliance of sales associate(s). Responsible for using and enforcing corporate sales process. Store managers represent the company’s brand with highest morals, integrity and accountability. They must have expert knowledge in product knowledge, policies and procedures. The store manager works under the general direction of the Territory Sales Manager.
Direct and supervise employees engaged in sales, inventory, following company policies and procedures, or in performing services for customers.
Monitor, manage, and provide feedback to improve sales metrics of each sales employee within the store location.
Assigns employees working in the retail location to specific duties.
Train and evaluate personnel (sales associates and floaters) in retail sales store in order to improve overall employee and store performance.
Implement and ensure policies, goals, objectives, and procedures for their respective locations are met.
Instruct and educate staff on how to handle difficult sales situations, customer service issues, and distribution issues.
Participate in 90 day and annual performance evaluations with the Territory Sales Manager.
Work closely with the Territory Sales Manager to ensure new hires working in the store location become certified through the new hire training and certification process.
Attend trainings, both on-site and webinars, to keep up to date with updates and best practices for company policies, procedures and changes.
100% compliance on e-learning
Adheres to corporate branding image requirements.
Meet revenue projections set for the respective store location.
Review sales records to prepare reports for management and other corporate departments.
Meet personal sales goals in order to help store and market attain revenue projections.
Learn and present product to customers in order to sell merchandise.
Provide excellent customer service to all customers.
Focus on improving and meeting company sales metric standards, including average ticket, gross margin, close rate, and balance of share.
Ensure that sales order tickets are correct for entire store, including product, pricing, product availability, and delivery dates.
Track performance of key sales metrics for store manager sales, associate sales, and overall store performance.
Ensure that balance of share standards are met at the store level. The BOS of the retail location should be aligned with corporate standards.
Sleep Assessment usage documented and retained for compliance tracking.
Ensure that company policy is followed regarding cleanliness of store.
Monitor inventory stock levels on a store level within the respective store location.
Responsible for maintaining acceptable inventory scores including all store audits.
Follow Territory Sales Manager guidelines to ensure that store is appropriately staffed and scheduled to meet customer traffic demands.
Work closely with the area Distribution Center Manager to ensure that delivery, transfer, and customer service issues are resolved at the store level.
Enforce banking, security, and safety rules at the store.
Resolve customer complaints regarding services, product, or personnel at the store level.
Comply with merchandising strategy to ensure that it is correctly priced and displayed, and placed according to DVP/Corporate floor plan.
Ensure customer receives product in an efficient, timely manner.
Ensure that visual merchandising standards are followed in the showroom location, including correct and timely placement of all POP, store layout, and other visual merchandising standards.
Audit daily door counts for accuracy.
Responsible for store operating during business hours. Please note hours may vary to adjust for traffic during key holidays.
Practice 1:1 marketing by initiating personal contacts through community and civic organizations.
Responsible for completing a mandatory number of business to business sales calls each week.
Engage in marketing initiative efforts to help increase customer base including B2B sales, community events, guerilla marketing, and other networking and prospecting campaigns.
Align store with advertising campaigns and sales promotions, ensuring that proper materials are displayed, such as company provided price tags and POP.
Ensure that sales associates are completing required marketing calls.
Coordinate sales promotion activities, such as tent sales, for key events at store location.
Maintain prospect lists and acquire customer email addresses.
Verify customer orders via two-day call ahead.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Team Builder - Ability to convince a group of people to work toward a goal.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Enthusiastic - Ability to bring energy to the performance of a task.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Communication, Written - Ability to communicate in writing clearly and concisely.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Accountability - Ability to accept responsibility and account for his/her actions.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
SKILLS & ABILITIES
Education: Some college preferred
Experience: One to two years related experience
Computer Skills: MS Office products
Other Requirements: Appropriate experience may be substituted for education.
This position does require work on weekends and key events, including some holidays.
Innovative Mattress Solutions (IMS)/Sleep Outfitters, a nationally recognized mattress retailer that operates retail storefronts in six states (West Virginia, Ohio, Kentucky, Tennessee, Alabama and Indiana) under the brands: Mattress Warehouse, Sleep Outfitters and Mattress King. IMS was founded over 33 years ago in Charleston, WV strategically seeking opportunities for expansion. Currently employing over 500 people in disciplines ranging from advertising to warehousing. The founding philosophy of the owner Kim Knopf; to provide the best products at the lowest prices which continues to set the direction of the organization toward the future.