Partner with operational users to identify, evaluate and implement solutions. • Support large to complex applications by responding to questions, analyzing problems, recommending and implementing corrective actions or solutions. • Responsible for upgrades and requests for changes or new functionality of supported applications. • Must be able to implement defined complex enterprise applications and be able to develop, manage and meet set timelines, provide documentation, project tracking and management reporting as well as responsible for leading and directing the work of others as part of a project upgrade or implementation. • Effective communication, both verbally and in writing, with executive level management is a requirement. Must have thorough understanding of business or clinical processes as well as for applications supported. • Responsible for all aspects of the application team including establishing priorities, managing and meeting timelines, resource allocation, audit analysts’ work, management reporting of all projects within the team, providing input into the annual budget and annual performance reviews of the team. • Track team time to work efforts assigned. • Ensure all work is vetted across teams. Responsible for timely management of open issues and ensuring scrum activities are managed appropriately. • Accountable for assigning preceptors when needed. Supervises go-live for team. • Maintain professionalism in actions and words. • Responsible for duties in job description of Analyst Levels I, II, and III as needed and other duties as assigned.
Associate or Bachelor Degree and 5 years IT experience or 7 years IT experience with no degree. • Expected to achieve software certification based on vendor recommendations and department requirements for application(s) supported per department policy. Skills: • Observed skills or previous experience leading a team. • Demonstrates professionalism is actions and words and expects the same from others. • Lead teams through the demonstration of teamwork, respect, and transparency. Able to lead teams that come to consensual decisions. • Demonstrates ability to meet deadlines, by setting expectations and monitoring work across teams and within team. • Has ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and turn assessment into actionable product. • Possess in-depth knowledge of the software and demonstrates ability to apply this knowledge in development and management of the highest complexity application issues. • Ability to assess strengths and weaknesses of team members and assure assignments are best assigned. • Possess an understanding of computer system capabilities to address process requirements • Ability to successfully manage process steps and handoffs across disciplines/departments and drive teams to consensual decisions through respect. • Skilled at problem solving. • Strong communication skills – written and oral. • Excellent organizational skills. • Understanding of business or clinical process required. • Skilled in Microsoft Office products.
BLS is required for any RN, LPN, PCT, Patient Transporter or other direct patient care provider. Emergency Department, Intensive Care Units, PACU, Medical Emergency Team and Anesthesia require ACLS. Pediatrics, SICU, Emergency Department and Medical Emergency Team also require PALS.