We are a well established and privately owned optometry office with 2 full time optometrists and 11 employees.
Title: Optician FLSA Status: Non-Exempt
Division: Optical Location: Kingsport, TN
Reports to: Optometrists and Office Manager Pay Type: Hourly
The key primary responsibility of the Optician is to provide eyewear to the patients of our practice. This includes all selling, fitting and dispensing of eyewear within the boutique. As the optical department represents a significant portion of the practice’s income, maintaining a kind, optimistic, and patient focused attitude is expected.
Delivering an exceptional purchasing experience for the patient is paramount. Therefore, the Optician is responsible for all frame merchandising and display. Developing and managing relationships with our frame and product vendors and appropriately displaying eyewear provides the environment for the eyewear boutique to thrive.
Actively managing and tracking our frame inventory according to our practices inventory procedures is required.
We recognize the doctor to optician handoff is imperative to successful eyewear sales. Therefore, the optician will work directly with the doctor(s) to ensure the handoff process is executed to the standards of the practice.
- Assist patients with frame selection with an eye towards meeting the patient’s full needs
o Example: do they have a set of emergency glasses with an up to date Rx? Do they enjoy activities that could benefit from a specialty frame or lens?
- Measure and complete full ordering process for patients
- Merchandising and display of all frames in the eyewear boutique
- Meeting with and developing relationships with all frame and product vendors
- Place all eyewear orders and work with the lab for appropriate delivery
- Communicate to patients delivery expectations according to the practices dispensing policies
- Assist the doctors with managing all pricing of frames and price points systems
- Manage all warranty replacements for patients and product returns to vendors
The Optician is expected to possess a high degree of influential sales skills. The ability to effectively communicate the benefits of all optical products is required.
Providing our patients exceptional service is a cornerstone of our brand. The Optician’s role in delivering on our brand is integral.
The Optician must be able to effectively communicate with our patients around all our optical products including frames, lenses, etc. Communicating in a respectful manner by which the patient understands technical terminology in their layman language is essential.
The Optician must be able to accurately measure and record all patient information. Attention to detail relative to prescriptions, PDs, and checking the accuracy of eyewear received from the lab, etc. is imperative.
Pace of the Environment
Must be able to work at a fast pace. Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience.
Frequent Interaction with Others
Must demonstrate the ability to manage multiple tasks at one time, always maintaining friendly interactions with team members, patients and guests of the practice
Location/Region: Kingsport, TN